Legal
Everything that governs what you buy from us and what happens in the studio, in one place.
Terms of use
Your use of this website.
Memberships
What we currently offer, and what we do not.
Class pack terms
Expiry, refunds, transfers and your three day cancellation right.
Booking and studio policies
Cancellation window, late arrival, no-shows, what to wear.
Participation agreement
Health acknowledgment and the inherent risks of reformer pilates.
Photography and media
Security cameras, recording rules, use of your image.
Privacy notice
What we collect, how we use it, your rights.
Cookie notice
What we store on your device.
Accessibility statement
Our commitment for the site and the studios.
Community conduct
Anti-harassment and conduct in our spaces.
Refunds at a glance
- Three day cancellation. Full refund on any purchase within three business days, if no classes are used. Refunded within ten business days.
- Packs. Non-refundable after three business days. Non-transferable. Expiry dates are strict.
- Drop-ins. Non-refundable once booked. Cancel free of charge up to twelve hours before class.
- Documented hardship. We may agree a partial refund, credit or extension at our discretion.
Complaints
Write to info@pilatesocialclub.com. You also have the right to complain to the New York City Department of Consumer and Worker Protection, the New York State Department of State, or the New York State Office of the Attorney General.
Pilates Social Club LLC, 91 Washington Street, New York NY 10006